channel overload build goodwill collection letter⏎
complete build goodwill assumptions⏎
buffer closed (defensive) body position closed (defensive) body position⏎
conclusion checking for inferences bridge⏎
build goodwill close conclusion⏎
adjustment checking for inferences collection letter⏎
business-ese choice (selection) collection letter⏎
chartjunk case behavioral interviews⏎
checking for feelings choice (selection) channel overload⏎
body language chartjunk branching question⏎