block format closed (defensive) body position collection series⏎
bridge claim letter business-ese⏎
buffer complex sentene common ground⏎
claim letter brainstorming business-ese⏎
collection series bias-free language communication theory⏎
chartjunk checking for feelings adjustment⏎
clear blind copies channel overload⏎
analytical report compound sentence communication theory⏎
acknowledgement responses adjustment build goodwill⏎
boilerplate close branching question⏎