checking for feelings close checking for inferences⏎
branching question closed question channel overload⏎
analytical report communication theory active listening⏎
build goodwill brainstorming body language⏎
collection series assumptions active listening⏎
checking for inferences compound sentence block format⏎
analytical report complex sentene closed (defensive) body position⏎
claim letter chartjunk branching question⏎
brainstorming common ground complimentary close⏎
case case buying time with limited agreement⏎