bridge communication theory buffer⏎
adjustment blind ads buying time with limited agreement⏎
block format brainstorming communication theory⏎
checking for feelings claim letter complaint letter⏎
business-ese collection letter channel overload⏎
citation blind ads communication theory⏎
common ground conclusion chronological resume⏎
clear bridge closed (defensive) body position⏎
claim letter active listening business slang⏎
citation acknowledgement responses behavioral interviews⏎