discourse community correct, dingbats⏎
encode focus groups, form letter⏎
elimination dingbats, encode⏎
documentation, ego-involvement, direct request⏎
feasibility study document design, early letter⏎
fixed typeface, feedback, fixed typeface⏎
direct request, early letter, criteria⏎
external audiences, formalization extrinsic benefits⏎
elimination, formal meetings, figure⏎
ego-involvement, critical incident directed subject line⏎