external report flaming discourse community⏎
conversational style, evaluating, formal report⏎
emotional appeal, critical incident document design⏎
documentation, document design expectancy theory⏎
figure, ego-involvement, focus groups⏎
editing evidence, elimination⏎
formalization direct request, gatekeeper⏎
demographic characteristics, critical incident cycling⏎
dangling modifier fixed typeface, gatekeeper⏎
figure, document design, culture⏎