entitlement - claim, official right⏎
mark-up - increase in price, overcharge⏎
link - connect, join, relationship, communicate, intermediary⏎
incoming - arriving, received⏎
glitch - problem, fault⏎
enquiry - question, request for information (RFI), inquiry⏎
incentivise - encourage, offer a reward, incentivize⏎
fractional - unimportant, very small⏎
kit - tools, equipment, materials, parts⏎
false - wrong, incorrect, not genuine, erroneous⏎